At Nest (the "App"), operated by Vrisha Fintech Private Limited (the "Company"), we are committed to addressing all grievances efficiently, fairly, and transparently. This Grievance Redressal Process ensures that your concerns are resolved within defined timelines and with proper escalation mechanisms.
1. Channels for Raising Complaints
You may raise complaints through the following official channels:
Grievance Officer
- Name: Arkot Mitesh
- Designation: Grievance Officer
- Email: grievance@nestapp.in
- Phone: +91 88857 32267
- Address: No 61, Before National Highway, Kondayapalem Road, Nellore, Andhra Pradesh, India, 524003
Nodal Officer
- Name: Mohith Reddy
- Designation: Nodal Officer
- Email: nodal@nestapp.in
- Phone: +91 95054 00666
- Address: No 61, Before National Highway, Kondayapalem Road, Nellore, Andhra Pradesh, India, 524003
2. Turn around Times (TATs)
We follow defined timelines to ensure prompt responses:
| Nature of Complaint | Turnaround Time |
|---|---|
| Acknowledgement of complaint | Within 48 hours |
| Resolution of simple queries | Within 7 working days |
| Resolution of complex issues | Up to 15 working days |
3. Escalation Matrix
If your grievance is not resolved within the specified TAT, you may escalate it further as per the matrix below:
| Level | Contact | Escalation Timeline |
|---|---|---|
| Level 1 | Customer Support (via email or helpline) | Day 1 onwards |
| Level 2 | Grievance Redressal Officer Email: grievanc@nestapp.in |
If not resolved at Level 1 within 7 working days |
| Level 3 | Nodal Officer Email: nodal@nestapp.in |
If not resolved at Level 2 within 15 working days |
4. Customer Experience Improvement
Nest regularly reviews grievance records to identify systemic issues, enhance customer experience, and strengthen compliance with applicable regulations.
5. Contact Us
For any grievance-related queries, write to us at grievance@nestapp.in.