Consent Withdrawl Process
At Nest (the "App"), operated by Vrisha Fintech Private Limited (the "Company"), we respect your right to privacy and data protection. This Consent Withdrawal Process allows you to revoke any consent previously granted for the collection, storage, or processing of your personal data. We ensure that such withdrawal requests are honored promptly, fairly, and in compliance with applicable laws, without affecting the lawfulness of processing based on consent before its withdrawal.
1. Introduction
We believes that a delightful customer experience is key to building and nurturing strong relationships with our customers. We do our best to guide our customers with the utmost empathy and compassion. However, differences of opinion and friction may arise out of interactions and our customers may express their dissatisfaction as complaints. We view a complaint as an opportunity to demonstrate our commitment to the customer as well as a vital input to improve product, process, technology, and people aspects. To highlight such instances and register a complaint/grievance related to Credit report, Consent withdrawal, etc., we request you to follow the below-mentioned process.
2. Process of Grievance Redressal
The customer may raise a complaint through the Nest App (Support Ticket) or by writing to us at support@nestapp.in. The customer will receive an update/response within 72 working hours from the Nest support team.
In case a customer doesn't receive a response from Level 1 within 72 working hours then the customer may raise his/her complaint to a supervisor by sending an email supervisor@nestapp.in and the customer will receive the update/response within 48 working hours.
- Supervisor: Hema Sai
- Contact Email ID: supervisor@nestapp.in
- Address: No. 61, Before National Highway, Kondayapalem Road, Nellore, Andhra Pradesh, 524003
In case the complaint is not addressed within 7 days from the date of filing the complaint or the customer is not satisfied with the resolution provided at Level 2, the customer may escalate by writing to us at:
- Grievance Officer: Arkot Mitesh
- Contact Email ID: grievance@nestapp.in
- Address: No. 61, Before National Highway, Kondayapalem Road, Nellore, Andhra Pradesh, 524003
In case the complaint is not addressed within 7 days from the date of filing the complaint or the customer is not satisfied with the resolution provided at Level 3, the customer may escalate by writing to us at:
- Nodal Officer: Mohith Reddy
- Contact Email ID: nodalofficer@nestapp.in
- Address: No. 61, Before National Highway, Kondayapalem Road, Nellore, Andhra Pradesh, 524003
3. Escalation Matrix
| Level | Response Time | Turnaround Time | Name & Designation | Contact Details |
|---|---|---|---|---|
| Level 1 | 72 Hours | 3 Days | Customer Experience Executive (Initial handling) |
Address: No. 61, Before National Highway, Kondayapalem Road, Nellore, Andhra Pradesh, 524003 Support: Raise a ticket via the Nest App Support Hours: Mon–Fri, 10:00 AM – 6:00 PM Email: support@nestapp.in |
| Level 2 | 48 Hours | 7 Days | Hema Sai Supervisor - Customer Experience |
Address: No. 61, Before National Highway, Kondayapalem Road, Nellore, Andhra Pradesh, 524003 Email: supervisor@nestapp.in |
| Level 3 | 48 Hours | 7 Days | Arkot Mitesh Grievance Officer |
Address: No. 61, Before National Highway, Kondayapalem Road, Nellore, Andhra Pradesh, 524003 Email: grievance@nestapp.in |
| Level 4 | 48 Hours | 7 Days | Mohith Reddy Nodal Officer |
Address: No. 61, Before National Highway, Kondayapalem Road, Nellore, Andhra Pradesh, 524003 Email: nodalofficer@nestapp.in |
If the concern is related to your Credit Information Report, you may also reach out to Crif Highmark. You can raise a consumer dispute with Crif Highmark directly on their website.
Raise a dispute with CRIF High Mark